With the Smart meters not working in September, BC Hydro did an estimate for customer billing. This resulted in much higher than expected bills. We have approached BC Hydro to see if Telegraph Creek customers could pay the bill over a number of months. BC Hydro recommended that individual customers contact BC Hydro via their toll free number to speak to a customer service agent and request that the bill be split over a period of time given the unique circumstances.
BC Hydro Toll Free Customer Service: 1-800-224-9376
BC Hydro Notice re: billing